Frequently Asked Questions (FAQs)

Orders and Shipping

1. How can I track my order?

You can track your order by logging into your account and navigating to the ‘Orders’ section. You will find a tracking number and a link to the courier’s website.

2. What is the estimated delivery time?

Delivery times vary based on your location. Typically, orders are delivered within 5-7 business days for domestic shipping and 10-15 business days for international shipping.

3. Can I change my shipping address after placing an order?

If your order has not been shipped yet, you can change your shipping address by contacting our customer support team.

4. Do you offer expedited shipping?

Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method during checkout.

Returns and Exchanges

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please contact our support team to initiate a return.

6. How can I exchange an item?

To exchange an item, please contact our support team with your order details and the item you wish to exchange. We will guide you through the process.

7. Do you offer free returns?

Currently, we do not offer free returns. Return shipping costs are the responsibility of the customer.

8. How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive the returned item. The refund will be credited to your original payment method.

Payments

9. What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways.

10. Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information.

Account and Privacy

11. How do I create an account?

You can create an account by clicking on the ‘Sign Up’ button on our website and filling out the required information.

12. How do I reset my password?

If you have forgotten your password, click on the ‘Forgot Password’ link on the login page and follow the instructions to reset it.

13. How do you protect my privacy?

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Products

14. How can I find the right size?

Please refer to our size chart available on each product page to find the right size for you.

15. Are your products ethically made?

Yes, all our products are made ethically, ensuring fair wages and safe working conditions for all workers involved in the manufacturing process.

16. Do you offer customization options?

Currently, we do not offer customization options. However, we are constantly working to improve our services and may offer this in the future.

Support

17. How can I contact customer support?

You can contact our customer support team via email at support@stoiccouture.com or by using the contact form on our website.

18. What are your customer support hours?

Our customer support team is available Monday to Friday, from 9 AM to 5 PM (PST).

19. Do you offer live chat support?

Yes, we offer live chat support on our website during our customer support hours.

20. How can I provide feedback?

We value your feedback. You can provide feedback by emailing us at feedback@stoiccouture.com or using the feedback form on our website.